A Nashville musician lost everything in a house fire, but weeks later received a cable bill in the mail for hundreds of dollars; so he took to social media to make sure he didn't pay for TV he didn't watch.
Vince Romanelli is most comfortable performing in front a crowded audience.
The musician's show has been seen around the world, including on several cruise ships. While he was preparing for a show in Atlanta on January 23, Romanelli got a call from his landlord saying his home caught fire.
He lost everything, including nearly $80,000 in musical equipment. Even his clothes were gone.
"I had the clothes on my back that I was literally wearing,"he said.
Romanelli said he lost drum sets, keyboards and even recording equipment in the blaze. His friends and family, as well as strangers from other states jumped in to help him raise money.
"The humanity through all of this has been really incredible," he said. "I don't know the words. It forces me to find a new emotion deep inside of me."
He spent the next few weeks dealing with insurance companies and then remembered he needed to cancel his Comcast Cable account since he no longer had a home, let alone at TV. So he went to a representative in Nashville.
"She said, 'Oh my Gosh! Yeah we'll cancel you don't worry. You don't have to worry. We'll pay for everything.' I was like good! Comcast is good!," Romanelli said.
Fast forward to Wednesday when Romanelli said he received a bill totaling more than $300 and included an early termination fee.
"I wasn't upset. I was like okay here we go, let's do it right," he said.
So Romanelli took to social media, creating Facebook posts and calling the company. He took to Twitter when he claimed a representative never called him back.
"@comcastcares was told she'd call me back. She didn't. @comcast is a cheating girlfriend. Saying all the right things. Actions not lining up," he wrote.
.@comcastcares was told she'd call me back. she didnt. @comcast is a cheating girlfriend. SAYING all the right things, actions not lining up
— vinceromanelli (@vinceromanelli) February 4, 2016
Eventually, the company did call and said everything would be taken care of. Comcast issued a statement regarding the bill:
We apologized to Mr. Romanelli for the billing issue and were able to resolve this to his satisfaction. Our customers deserve an excellent experience, so we take this situation very seriously.
"The employees were actually trying to do well, but i think they were limited by the system," Romanelli claimed.
While the Comcast bill has been taken care of, Romanelli is still in need of donations. If you would like to help, click here.
